Privacy Policy

1. Who We Are

Tennessee Valley Surface Cleaning ("we," "us," or "our") provides pressure washing, soft washing, and surface cleaning services to customers in Chattanooga, Jasper, South Pittsburg, and the rest of Marion County, Tennessee. This Privacy Policy explains what information we collect through our website, tennesseevalleysurfacecleaning.com (the "Site"), how we use it, and the choices you have.

2. Information You Provide to Us

When you request a quote through our Site, we ask you for:

• Your name
• Your phone number
• The service(s) you're interested in (e.g., house soft washing, driveway/sidewalk cleaning, gutter cleaning)
• Your property address or city
• Any project details you choose to share

We use this information solely to respond to your request, provide a quote, schedule service, and follow up with you about your project.

If you call the phone number listed on our Site, standard information from that call (such as the number you called from and call duration) may be visible to us through our phone provider.

3. Information Collected Automatically

Like most websites, our Site uses cookies and similar tracking technologies through Google Tag Manager and Google Ads. When you visit our Site or click through from a Google ad, Google may automatically collect information such as your IP address, general location, device and browser type, pages you view, and how you interacted with our ad. We use this to measure how well our advertising is working (for example, whether someone who clicked our ad later called us or submitted the quote form) and is commonly known as conversion tracking and remarketing.

We do not control what Google does with this data beyond our own reporting. You can learn more and adjust your ad preferences here:

• How Google uses information from sites that use our services
• Google Ads Settings (opt out of personalized ads)
• Google Privacy Policy

Most browsers let you block or delete cookies through their settings. If you block cookies, some parts of the Site (like the quote form) should still work, but ad measurement will be less accurate on our end.

4. How We Use Your Information

We use the information described above to:

• Respond to quote requests and schedule services
• Communicate with you about your project (by phone or text, if you've provided a number)
• Improve our Site and understand which ads and pages perform well
• Comply with legal obligations and protect against fraud or misuse of our Site

We do not sell your personal information, and we do not use it for anything unrelated to running our business and providing our services.

5. How We Share Information

We share information only in these situations:

• With Google, through the ad tracking described in Section 3, so we can measure and manage our advertising
• With service providers who help us operate (e.g., website hosting, phone/scheduling tools), who are only permitted to use it to perform services for us
• If required by law, subpoena, or to protect the safety of our customers, employees, or the public
• If our business is sold or transferred, in which case customer information may transfer as part of that deal

We do not share your name, phone number, or project details with other advertisers or data brokers.

6. Social Media and Reviews

Links on our Site to our Facebook page, Instagram (@tvsc_423), and Google Reviews will take you to third-party platforms. Anything you do on those platforms (following us, leaving a review, messaging us) is governed by that platform's own privacy policy, not this one.

7. Data Retention

We keep quote request information for as long as reasonably needed to respond to you, complete any service you book, and maintain basic business records (for example, for tax or warranty purposes). You can ask us to delete your information at any time — see Section 10.

8. Children's Privacy

Our Site and services are directed at adults. We don't knowingly collect information from anyone under 13.

9. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information. To make a request, or with any privacy question, contact us using the information in Section 10 and we'll respond promptly.

You can also:

• Opt out of personalized Google ads at adssettings.google.com
• Block or delete cookies through your browser settings
• Ask us to stop calling or texting you about your quote request at any time

10. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the choices above, contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time, for example if we start collecting new types of information or using new tools. We'll update the effective date at the top of this page when we do. We encourage you to review it occasionally.